CARPET CLEANING WITH 'TRUCKMOUNT' EQUIPMENT

WHAT CAN YOU EXPECT!

BEFORE I ARRIVE

I will move your furniture. All I ask is that you move any ornaments, vases, pictures, lamps etc for insurance purposes. By the way, in 30 years' of trading I have never had to make a claim on my public liability insurance. 

'Thank you very much for your hard work today. All looking wonderful, I don't remember the room looking so clean ever'.
Mrs H Minter, Borley. 

VACUUMING
You do not need to vacuum your carpets as that is my first job on arrival. Don't let carpet cleaners tell you that carpets don't need vacuuming before cleaning. Over 80% of dirt in a carpet can be "dry" dirt and the quickest and easiest way to get rid of that is to use a powerful, high filtration vacuum cleaner.

'Lovely person. Extremely polite. Nice work. Will call him again'.
Mrs Hinton. The Spires, Chelmsford. 

STAIN REMOVAL
Every nasty stain on your carpet will be treated. I carry over 15 different stain removal chemicals. Although I clean to recognised domestic carpet cleaning industry standards and carry out specialist stain removal techniques on difficult marks, not all stains can be removed. I will have made you aware during the quotation, of any stains that could be problematic. However, if I cannot remove a stain and you find a carpet cleaner who can, I will refund your money.

                  

'We would like to take this opportunity to thank you for your excellent service. You came highly recommended Many Thanks'.
Ms S Young, Brooklands Colchester. 

PRE-SPRAY

Next I apply a heavy duty pre-spray specifically designed to electro-mechanically lift oily dirt and polutants in a aqueous solution allowing them to be extracted more easily. 

SCRUBBING 
Depending on the amount of soiling, determins whether or not I gently scrub the pre-spray into the carpet using our contra rotating scrubbing machine. Then the Truckmount carpet cleaning machine gets to work. 

'We have used Dave (from Crown Cleaning) couple of times at my mothers house for general carpet cleaning but this week helped us after our cat left blood on a beige carpet! There were three main patches and some spotting which Dave removed successfully, cleaned the carpet and now it has a new lease of life. We will use him again and highly recommend'.
Mr and Mrs Gell, Great Bardfield.

THE TRUCKMOUNT

I am not talking about the standard portable carpet cleaner you can hire from your local hire company or even a larger professional portable machine that the majority of carpet cleaning companies use (3/4 h.p). The truckmount (24h.p) is a £24,000 fully kitted up, state of the art, carpet cleaning machine, which is most commonly used by carpet cleaners in the U.S.A and Australia and is recognised as the most effective method to produce results, which are quite outstanding.

The machine is mounted in the back of my van and pipes run from that into your home. The truckmount produces very hot water and pumps that at high pressure into the carpet. This breaks up the grime, dirt, pollens and bacteria in the carpet. The machine then produces a huge vacuum volume to suck the dirt and chemicals out of the carpet and back into a holding tank on the van.

This is the only method of carpet cleaning recommended by Shaw Industries, the worlds largest carpet manufacturer. 

THE RINSE
The truckmount carpet cleaning process ensures a residue free rinse, meaning no sticky detergents which attract dirt, are left in the carpet.

Very professional. Carpets looked well cleaned and nothing was too much trouble.
Mrs Butcher, Grange Hill, Coggeshall. 

PROTECTIVE TABS
All furniture is replaced back on the carpet with either foil tabs or styrofoam blocks under the legs to prevent any wood stain affecting the carpet or moisture from the carpet cleaning process affecting the furniture.

GROOMING
Where appropriate I will run a grooming rake over the cleaned carpet leaving the pile looking uniform and as 'fluffy' as possible.

SUPER FAST DRYING SYSTEM
Most carpets will be dry within 3-4 hours, but if a more rapid drying time is required, I can provide Turbo Dryers which are specially designed carpet drying fans which will dry carpets within the hour. 

It is a stipulation by the 'Which Trusted Trader' organisation that I have a clear complaints policy on my website.

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01787 269944 or write to us at Crown Cleaning. The Barn, Henny Road, Lamarsh, Suffolk, CO8 5EX.

or email us at crown.cleaning@btinternet.com

We aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209  or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ â€˜